90% of all complains on the capcoms in 2013 concern with the Russian Post. As a result of the scale of bad quality work the company will face 15 mln. charge.

27 thousands of 30.5 thousands of complains were concerned with Russian Post. The increased amount of complains can be explained by the fact that people received a pattern of the complain.

The total amount of expenses followed by court decisions has already exceeded 7.5 mln. rubles, though only a half of complains were scrutinized by courts.

The main part of complains was connected with inappropriate term of delivery of letters and packages and also with loss of correspondence. In the beginning of this year internet users came across with the instructions of how to make a complain of Russian Post.

The spokesman said in most hard days they got up to a thousand of complains a day. Specialists don’t try to estimate how much Russian Post will pay for complains.